Faktor Yang Berhubungan Dengan Pemanfaatan Antrean Online (Mobile JKN) Di RSUD Nene Mallomo Kabupaten Sidenreng Rappang
Article Sidebar
-
Antrean online, Mobile JKN, theory UTAUT
Abstract
The development of digital technology has driven increased efficiency in healthcare services through the Mobile JKN online queue, but its utilization has not been optimal. Based on the decline in utilization from 78.83% (August 2025) to 66.14% (September 2025). This study aims to analyze the related factors and analyze the most dominant factors with the utilization of the Mobile JKN online queue based on the Unified Theory of Acceptance and Use of Technology model. This type of research uses a quantitative method with a cross-sectional approach. The research instrument is a Guttman scale questionnaire that has passed validity and reliability tests. The study population is an average of 3,734 outpatient visits per month with a sample of 97 respondents selected using accidental sampling techniques. Data collection was carried out through observation, questionnaires, and documentation, then analyzed using the Chi-Square test (bivariate) and logistic regression test (multivariate). The results of the bivariate test show that performance expectations, effort expectations, social influence, and facilitating conditions have a significant relationship with the utilization of online queues with a p value <0.001. The results of the logistic regression test show that the facilitating conditions variable is the most dominant factor influencing the use of online queues with a Wald value of 9.954 and an OR value of 0.106 (95% CI: 0.026-0.427). Hospitals and BPJS Kesehatan are expected to prioritize strengthening facilitating conditions as the most dominant factor by providing stable internet access, improving application system reliability, and offering staff assistance for application use, so that the utilization of online queues can increase in a concrete and sustainable manner.
References
Anhar, V. Y. (2025). Analisis penggunaan mobile jkn dalam pelayanan pendaftaran online di instalasi rawat jalan rsud brigjend h . Hasan basry kandangan hayyana *, 2 fauzie rahman , 3 nur laily , 4 andini octaviana putri , program studi kesehatan masyarakat , fakultas kedokter. Jurnal Ilmiah Rekam Medis Dan Informatika Kesehatan, 15(1), 1–10.
Arlinta, D. (2025). BPJS Kesehatan Tahun 2024”. https://www.kompas.id/artikel/jumlah-peserta-jkn-meningkat-tetapi-makin-banyak-yang-tidak-aktif
Asrori, M. (2022). Kesehatan di Kabupaten Tuban Menggunakan Model Unified Theory Of Acceptanced Use Of Technology (Utaut) 3. Skripsi, 53–72.
Atma, J. (2021). Analisis Minat Penggunaan Aplikasi Mobile JKN dengan Menggunakan Model Modifikasi Unified Theory Acceptance and Use Technology 2 ( UTAUT2 ) Studi Kasus?: BPJS Kesehatan Kab . Toraja Utara. 2.
Azizah, M. N., Suripto, & Septiani, W. (2024). Minat Menggunaan Layanan Telemedicine Halodoc pada Gen Z. Jurnal Manajemen Strategik Kewirausahaan, 4(2), 135–146.
BPJS Kesehatan. (2020). Surat edaran direktur jaminan pelayanan kesehatan badan penyelenggara jaminan sosial kesehatan nomor 14 tahun 2020. Block Caving – A Viable Alternative?, 21(1), 1–9. https://www.golder.com/insights/block-caving-a-viable-alternative/
BPJS Kesehatan. (2022). Laporan Pengelolaan Program dan Keuangan BPJS Kesehatan Tahun 2022. In Bpjs Kesehatan. https://www.bpjs-kesehatan.go.id/bpjs/arsip/detail/2169
Dhani, R., Salshavira, N., Efriyanti, L., Rahmi, M., & Alfandi, M. R. (2025). Optimalisasi Sistem Antrian Di J&T Express Bypass Bukittinggi Dengan Metode Simulasi. Journal of Innovation And Future Technology (IFTECH), 7(1), 13–22. https://doi.org/10.47080/iftech.v7i1.3775
Handasari, S. putri, Wulandari, R., & Haikal. (2024). Evaluation of the Usability and User Experience of the Jaminan Kesehatan Nasional Mobile Application in Indonesia. Healthcare Informatics Research, 30(4), 324–332. https://doi.org/10.4258/hir.2024.30.4.324
Karma, M., Wirajaya, M., & Farmani, P. I. (2025). Pemanfaatan Pendaftaran ( Antrian ) Online Ke Pelayanan Kesehatan Dengan Mobile-JKN Pada Masyarakat Di Provinsi Bali Utilization of Online Registration ( Queue ) for Health Services with Mobile-JKN in the Community in Bali Province. 316–336.
Khatib, J., & Dalam, S. (2023). Analisis Faktor Perilaku Penggunaan Sistem Pendaftaran Online Berdasarkan Unified Theory of Acceptance and Use Of Technology (UTAUT). 12(1), 1296–1308.
Nurhidayah, N., Purba, Q. K., Sitorus, R. N. B., & Gurning, F. P. (2024). Analisis Tingkat Pengetahuan dalam Pemanfaatan Layanan Mobile JKN. El-Mujtama: Jurnal Pengabdian Masyarakat , 4(2), 720–725. https://doi.org/10.47467/elmujtama.v4i2.1002
Panjaitan, N. W. (2024). Effectiveness of the National Health Insurance (JKN) Mobile Application in Improving Health BPJS Services at Puskesmas Medan Tuntungan.
Rahmawati, E. D., Wigati, P. A., & Kusumastuti, W. (2023). Penerimaan Pasien terhadap Layanan Pendaftaran Online Rawat Jalan di RSUD Wonosari dengan Metode UTAUT-2. https://doi.org/10.14710/jrkm.2023.18905
Said, S., Rusdi, M., Arif, M. A., Wakiyah, N., & Kusumawati, D. E. (2023). Analysis on the Utilization of Digital Application as the Covid-19 Mitigation Effort Universitas Muhammadiyah Sidenreng Rappang . Indonesia Poltekkes Kemenkes Palu , Palu , Central Sulawesi , Indonesia ( Correspondence author ’ s email , nandarnurse@gmail.com / + 6282281006588 ). 16(4), 474–481.
Sidi, R., Irena, R., Tarigan, D., Listiawaty, D., Afrian, D., & Okamona, H. (2021). KABUPATEN DELI SERDANG TAHUN 2021. 4(1), 8–14.
Solehah, A. Z., Sabila, A., & Azhari, F. A. (2024). Upaya Pengembangan Pelayanan Kesehatan Terhadap Masyarakat Melalui Aplikasi Mobile Jkn. Jurnal Kebijakan Publik, 7(1), 1–9.
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User Acceptance of Information Technology?: Toward a Unified View User Acceptance of Information Technology?: Toward a Unified View Published by?: Management Information Systems Research Center , University of Minnesota Stable URL?: https://www.jstor.org/. February. https://doi.org/10.2307/30036540
Verita Wanda Safira, T. P. S. (2020). Evaluasi Penggunaan Pendaftaran Online Dengan Metode Unified Theory Of Acceptance And Use Of Technology(Utaut) Di Rumah Sakit Islam Ibnu Sina Pekanbaru. 1(2), 24–34.
Authors
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.